Job Description

Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung Summary: We are seeking an Order Management Analyst to support end-to-end order processing, account management, pricing validation, and order fulfillment activities. This role will work closely with Sales, Finance, Supply Chain, Logistics, and Customer Service teams to ensure orders are processed accurately and efficiently. The ideal candidate brings strong SAP and EDI experience, analytical and problem-solving skills, and the ability to identify and resolve order, pricing, and process-related discrepancies. Key Responsibilities Order Management & Processing Ensure customer orders are successfully received and submitted in NERP through EDI, SPACE, or manual processing methods, in accordance with company policies and agreements. Manage an assigned account portfolio and oversee day-to-day order management activities. Process and manage purchase order revisions, delivery date updates, PO price adjustments, and sales returns. Maintain accurate customer and order information while ensuring overall data integrity. Monitor orders throughout the fulfillment process and help ensure timely and accurate delivery. Review and validate price adjustment and chargeback claims in collaboration with Finance and Sales. Verify PO pricing and investigate pricing discrepancies. Generate and analyze reports related to open orders, price discrepancies, shipped orders, and aged orders. Identify issues that may impact order accuracy, pricing, or fulfillment and coordinate appropriate resolution. Cross-Functional Support & Process Improvement Serve as a point of contact for resolving order-related discrepancies, customer inquiries, and operational concerns. Partner closely with Sales, Supply Chain, Logistics, Finance, and Customer Service to support efficient order fulfillment. Identify opportunities to improve order management processes, accuracy, and overall operational efficiency. Support various team projects and business initiatives as needed. Qualifications Bachelor's degree in a business-related field. 3-5 years of experience in order management, sales operations, customer operations, or a related field. Strong proficiency with SAP and EDI for order processing and management. Advanced proficiency with Microsoft Office, particularly Excel, as well as Word and PowerPoint. Experience reviewing and resolving pricing, order, or financial discrepancies. Strong problem-solving, analytical, and critical-thinking skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and collaborate across multiple teams. Knowledge of builder systems such as SupplyPro and KOVA is preferred. Location:6625 Excellence Way Plano, Tx Duration:12 Months Pay Range*: $34 - $36/hr Weekly Schedule: 40 hours Job Status: Non-Exempt Application Deadline: Sept 28,2026 This role is eligible for the following benefits: Hospital plans 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA) Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave Benefits are subject to change and may be subject to specific elections, plan, or program terms. Existing Vacancy: This posting is for an available position AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us. *We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring. #J-18808-Ljbffr

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