Customer Service Sales Associate The Customer Service Sales Associate delivers world-class customer service to customers by receiving and processing packages for shipment and operating computers, copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises our valued customers by providing accurate information on our products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business quickly and efficiently. Responsibilities Delivers outstanding customer service to walk-in customers and telephone inquiries Practices good listening skills with customers, co-workers, and management Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all products, services, solutions, and industry trends Operates all equipment, software, and devices in an expert fashion Assists in training new employees as we are a team and work together to provide excellent customer service at all times. Maintains a clean, organized, and safe working environment Performs other duties as assigned Compensation $12-$14 Depending on previous customer service sales experience Qualifications High school diploma or GED required Retail/customer service experience desired but not required Good communication and people skills Able to cross-sell and up-sell products and services Excellent packing skills Strong computer skills, including Microsoft Office, email and various software programs Outstanding phone skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds
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